What Goes On Behind That Frosted Glass?

DATE: Everyday
TO: Whoever Decides What Courses Want-a-be Doctors Take In Medical School
FROM: The Rest of Us
RE: Sitting for hours in waiting rooms, then in windowless examination rooms

Hey! There is a science called Queueing Theory. It's the mathematical study of waiting lines. Bankers have mastered it. The 18-year-olds at McDonald's know how to apply it. You need to make your guys and gals take a course in it before they graduate! How many patients are squeezed into a day should be based on something other than the cost of a new Lexus.