Sunday, November 16, 2008


Did I mention that I HATE CHARTER!

No Internet connection yesterday so I did all of the selfhelp things.

Then I called Charter. They have one of those awful voice-activated help systems! After 20 minutes of it telling me to do the same things that I had already done, it decided I needed to talk to a real person.

The real person had me redo all of the things that I had now done twice. He then decided to schedule a service appointment. While he was doing that, he discovered there was a service outtage in my area!

Wouldn't you think that would have been the FIRST THING he would have checked? Or the FIRST THING the automated sytem would have checked.

The video part of the cable went out later in the afternoon. It all must have come back up in the wee hours of the morning.

Did I mention that I HATE CHARTER!


moni said...

Slay that Charter dragon, Jim! I could actually write a book about my problems with Qwest but nobody cares.I hate monopolies!

Jim said...

Charter is about to be a non-monopoly, ATT is wiring the neighborhood for video, but most people already have satellite